Today I boarded the Rajdhani Express today morning from secunderabad for nizamuddin.. Soon the breakfast was served but the quality of food  was not so good. We just had it. After some time came the pre-lunch soup… Which was simply tasteless and drab. I told the service person but he said nothing and walked away. After sometime lunch was served which too was of  extremely inferior  quality. We could hardly eat half of it. Luckily, we were carrying some packed items from home so we managed. After lunch, the quality of ice cream was simply  appalling. This whole experience put me off and  I started  contemplating of putting in a complaint or Suggestions on IRCTC website. Then suddenly I got a call from +91139(I think it’s the railway number). The voice message wanted me to rate my experience on two issues i.e quality of food and punctuality of service. I rated both as very low. The voice msg told me that I can also tweet my experience at @RailMinIndia . I promptly tweeted. Within few minutes I got a reply and I was asked my pnr number which I typed immediately. To my surprise within an hour the catering manger in the train came searching for me and asked me what the issues were with food. I gave him the details. He apologized and promised to show improvement in the dinner. And certainly the food served in the dinner was well cooked and tasty.

Thanks to the railway for adopting technology and taking prompt action on complaints. However, I am writing this so that every one is aware that as train-travellers, we should not accept sub standard treatment and also if we take the pains of reporting the matter , the officials are prompt in responding.

At the end I also tweeted thanks @RailMinIndia.